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Airosentris

AI-Powered Social Media Listening & Sentiment Analysis Platform

AI & Data Analytics
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Customer

Perumda Air Minum Surya Sembada Surabaya

Organizations needing to monitor public perception, brand reputation, and citizen engagement across social media.

🚩 Background & Challenges

Before Airosentris, organizations faced critical social media monitoring challenges

Information Overload

Thousands of daily posts and comments made it impossible to track issues manually.

Reactive Responses

Teams could only respond after issues escalated publicly.

Scattered Tools

Data from Instagram, Facebook, and other platforms wasn't unified.

Lack of Sentiment Insight

No automated way to detect tone (positive/negative/neutral).

Inefficient Complaint Handling

Operators struggled to categorize and respond quickly.

πŸ’‘ The Airosentris Solution

Airosentris provides an end-to-end social media intelligence system powered by AI for crawling, sentiment classification, and automated engagement, enabling proactive management of online narratives.

πŸ”‘ Key Capabilities Delivered

Comprehensive AI-powered features for social media intelligence

Multi-Platform Crawling

Instagram, Facebook, and more β€” fetching posts, comments, and interactions.

AI Sentiment Analysis

Classifies comments as positive, negative, or neutral in real time.

Complaint Management Workflow

Operators respond directly within the dashboard.

Automatic Reply & Engagement

AI suggests or triggers replies to comments.

Comment Categorization

Intelligent grouping into themes/issues for easier handling.

Dashboard & Analytics

Trends, keyword hotspots, and sentiment distribution.

Trainer & Runner Agents

Modular AI training system for continuous model improvement.

WebSocket Integration

Real-time updates streamed into the frontend.

Multi-Tenant Support

Different organizations can use the same system securely.

πŸ“ˆ Impact & Results

Measurable outcomes from Airosentris implementation

Proactive Reputation Management

Issues detected early before they spread.

Faster Response Times

Automatic alerts and suggested replies shortened complaint resolution cycles.

Operational Efficiency

Reduced manual monitoring workload.

Data-Driven Insights

Leaders gained visibility into public sentiment and trending issues.

Continuous Learning

Models improved over time with retraining, increasing accuracy.

πŸ› οΈ Technology Stack

Technologies powering Airosentris

Backend & AI/ML

Laravel
Python (FastAPI)
RabbitMQ
Custom Sentiment Models
Embeddings & Retraining

Frontend & Data

React + Redux
WebSocket Updates
PostgreSQL
Redis

Deployment & Integration

Docker
Kubernetes
CI/CD Pipeline
Instagram Graph API
Facebook API

Project Success

Airosentris turns raw social media conversations into actionable insights β€” helping organizations listen, analyze, and respond smarter.